Frequently Asked Questions

We’re strategic by nature, and focused on content that drives performance. Every video we create, every creator we cast, every brand we work with, it’s all considered.

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We understand what resonates locally, we know how to talk to real audiences, and we’ve built this platform to help brands create content that feels native but still converts.​

It depends on the one you pick, but usually:

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•    Short-form, vertical videos (TikToks, Reels)

•    Edited and ready to use

•    Content rights for 3, 6, or 12 months

•    Optional raw footage or alternate edits if requested

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We’ll confirm everything before we start, you won’t be left guessing.

Once you fill in your brief, we look at your brand voice, ideal customer, content goals, and the tone you want to strike, then we shortlist creators who match that. Whether it’s a skincare brand needing relatable Gen Z energy, or a premium wellness label needing calm, clean storytelling, our casting is intentional.

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And because we’ve built strong relationships with our creators, we know who delivers on time, who brings fresh ideas, and who nails the brief first go

User Generated Content (UGC) is content made by real people, not hired actors or polished studios. Think Instagram Reels, TikToks, talking to camera, the stuff that stops the scroll because it feels real.

It builds trust, performs better in ads, and converts viewers into buyers.

Yes, if you want to approve the scripts or talking points, we’ll send them through. Prefer to hand it over completely? That’s fine too. We’re flexible, and we work with how you like to run things.

Once we’ve locked in your brief and your product is with the creator, turnaround for our monthly subscriptions can be as quick as 1-2 weeks after the brief is submitted and we get to know brand more each month. The first month turnaround is 2–3 weeks . That includes, brand introduction, concepting, filming, editing, and final delivery. 

Have a deadline? Let us know and we’ll see what can be fast-tracked

Our creators are hand-picked from our network across New Zealand and Australia. They’re content-savvy, can follow direction, and understand how to speak your audience’s language.

Anywhere you’re showing up, social media, email, Meta Ads, TikTok Ads, your website. Just make sure the usage rights match how you’re planning to use it. (Don’t worry, we explain that in the brief.)

Easy, just hit the Order Now button on our site. From there, you’ll pick the package or plan that fits your brand best. Not sure which one? Each option has a clear breakdown of what’s included to help guide your choice.

Easy.

1.    You choose your content package

2.    Fill in our brief form (it takes about 5–10 minutes)

3.    We cast your creators and get the product to them

4.    You receive fully edited content in 2–3 weeks

It’s a full-service content experience designed to save you time and make your life easier.

Yep, and we’ve got the team for it. www.pinkdigital.agency is our full-service agency specialising in Meta, TikTok and Google Ads, social media strategy, and performance marketing across NZ and Aus.

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So if you want content that doesn’t just look good but actually performs, we’ve got you. Want the full agency experience? Just ask, we’ll plug you in.